Returns & Warranty
We will gladly refund your money if you make an error purchasing providing the items have not dispatched. Please contact us ASAP after purchase if you decide you don’t wish to proceed with the order.
Orders already dispatched may be intercepted in transit but any costs involved with be deducted from the purchase price once the items are received back into our store.
We offer a full 12 month replacement warranty on all our products where a manufacturing fault has occured when used in a residential surrounding. Items used within a commercial environment which are not commercial grade are excluded from this warranty
We ask that you email photos depicting the fault to firstname.lastname@example.org and some details relating to the fault.
Once we have been notified of the return you will be issued a RA (return approval).
Returning goods freight cost is the responsibility of the purchaser. Please clearly label with your details and return to our address
Aussie Swings – 12 Dundee Avenue, Holden Hill SA 5088.
We will not accept liability for return items lost in transit due to incorrect labelling.
Please choose your purchases carefully as we do not refund for change of mind purchases.
We are happy to speak over the phone if you have any concerns – 08 83675003